Voice Service Agreements

Our Voice Service agreements are tailored to your needs and are a great way to ensure that your phone system is secure, backed-up, and functioning correctly.

Request A Quote

Software Upgrades

Ensure your system is secure by having regular software upgrades.

Database Backups

Massive failure of a phone or voicemail system without a current backup can result from hours to days of downtime. Protect yourself with our regular backups.

Help Desk Support

Unlimited Access to our help desk support.

Why have a Service Agreement?

In addition to receiving discounted rates on McClintock Electric voice service work, a service agreement provides security and peace of mind by ensuring equipment is operating efficiently, the latest secure software is installed, and data is regularly backed up. Regularly performing these tasks will extend the life of your system and drastically reduce downtime in the event of equipment failure.

 

VOICE SERVICE AGREEMENT PLANS

Basic

  • Website Access
  • 1 Database Backup Per Year
  • 1 Software Upgrade Per Year
  • Helpdesk Support
  • General/Preventative Maintenance
  • Discounted Hourly Rate $60/hr
  • Holiday Rate $120/hr
  • After Hours Rate $90/hr
  • 5% New Equipment Discount
Get Quote

Enhanced

  • Website Access
  • 2 Database Backups Per Year
  • 2 Software Upgrades Per Year
  • 1 Software Upgrade Per Year
  • Helpdesk Support
  • General/Preventative Maintenance
  • 8 Remote Hours Per Year
  • Update Holiday Schedule
  • Discounted Hourly Rate $50/hr
  • Holiday Rate $100/hr
  • After Hours Rate $75/hr
  • 12% New Equipment Discount
Get Quote

Service Agreement Definitions

Help Desk Support

All of our service plans include unlimited telephone technical support on minor issues
and/or questions without a charge. Tech support will attempt to resolve issues with the customer via
telephone support. If issues cannot be resolved, a technician will be dispatched.

Software Upgrades

Our technicians will upgrade your system software to the latest version available one to
two times per year, dependent upon service agreement. Samsung releases new software versions
for maintenance, security updates and feature releases.

Discounts

Equipment – With our service agreement you will receive a percentage discount on new
material purchased for your current phone system. This does not include refurbished or used
material, nor does it apply to any material purchased for other contracts/jobs.
Labor – Additionally, you will receive a discount labor rate on ALL phone related service calls,
discount percentage dependent upon your service agreement plan. Data, Security, & Electrical
services are excluded.

Website Access

Access to our Customer Portal. This portal houses phone system user manuals as well as
five custom video tutorials. Additional features currently under development.

Remote Support

Our technicians can remotely troubleshoot a variety of issues or make minor programming
changes without having to send a technician on site. This service will be received at a discounted
rate under your plan. Standard & Enhanced plans include an allotment of remote support hours
each year.

Datbase Backup

Our technicians will download the database from your phone and voicemail systems one to
two times per year. Massive failure of a phone or voicemail system without a current backup
results in complete reprogramming of the system, which can mean hours to days’ worth of
labor and downtime.

General/Preventative Maintenance

We will send one of our qualified technicians to your location yearly to change damaged
12’ handset cords (handsets not included) as well as inspect the phone system and its cards.
The technician will also check the UPS for the phone system.
The purpose of this service is to assist in the life expectancy of your system. It includes one service
call per year for the purpose of general maintenance, and does not include any service time.
Additional requests will be billed at discounted hourly rates according to your service agreement.

Holiday & After Hours Coverage

Holiday time will be billed at double the discounted hourly rate per selected plan.

After-hours will be billed at one and a half times the discounted hourly rate per selected plan.
For more information about our service Normal business hours are Monday – Friday 7:30 – 4:00.

Frequently Asked Questions

Can I use the themes on multiple sites?

Yes, you are free to use our themes on as many websites as you like. We do not place any restrictions on how many times you can download or use a theme, nor do we limit the number of domains that you can install our themes to.

What is your refund policy?

We offer no-questions-asked refunds to all customers within 30 days of your purchase. If you are not satisfied with our product, then simply send us an email and we will refund your purchase right away. Our goal has always been to create a happy, thriving community. If you are not thrilled with the product or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy member.

What are Photoshop Files?

Elegant Themes offers two different packages: Personal and Developer. The Personal Subscription is ideal for the average user while the Developers License is meant for experienced designers who wish to customize their themes using the original Photoshop files. Photoshop files are the original design files that were used to create the theme. They can be opened using Adobe Photoshop and edited, and prove very useful for customers wishing to change their theme’s design in some way.

Can I upgrade after signing up?

Yes, you can upgrade at any time after signing up. When you log in as a “personal” subscriber, you will see a notice regarding your current package and instructions on how to upgrade.

Can I use your themes with WP.com?

Unfortunately WordPress.com does not allow the use of custom themes. If you would like to use a custom theme of any kind, you will need to purchase your own hosting account and install the free software from WordPress.org. If you are looking for great WordPress hosting, we recommend giving HostGator a try.

Still Have Questions?

We’d love to answer any questions you have about Service Agreements!

Get In Touch